In an effort to speed up, simplify and digitalize the airport experience, Lufthansa Group has announced that it will use biometric boarding procedures at LAX.
The pilot program has been made possible through Lufthansa’s IT partner, Amadeus, the U.S. Customs and Border Patrol, Los Angeles World Airports Authority (LAWA) and Vision Box, and it uses facial recognition to screen passengers.
Self-boarding gates capture passengers’ facial images as they approach the device. Then, the image is securely sent to the CBP database for real-time matching and verification. After a successful, instantaneous match, the system recognizes the passenger as “boarded” and there is no need for a boarding pass at the gate.
Airlines were again waiving change fees as yet another winter storm threatened to make a mess of air travel along the East Coast.
Most big U.S. carriers were waiving fees for flight changes at airports in the path of the latest storm. (links below)
Forecasts were still fluid Monday evening, but it appeared increasingly likely that a half-foot or more of snow could fall across parts of the mid-Atlantic and Northeast by Thursday morning.
Hospitality brands should arguably be the most personable and refined of communicators on social media, but translating the in-person service to digital is not always a straight path. Within the luxury space, hospitality brands have unfortunately been known to lag behind leaders in fashion and accessories when it comes to social intelligence.
A new report from social analytics company Netbase, Social Media Industry Report 2018: Luxury Brands, examines the state of luxury brands’ social acuity. In a ranking of 100 brands, only two hospitality brands — Four Seasons Hotels and Resorts and The Ritz-Carlton Hotel Company — ranked among the top 50 luxury brands on social.
Netbase used conversation volume, awareness as measured by earned impressions, reach as measured by owned impressions, net sentiment, and brand passion to measure the different companies.
Airlines have standards to meet for the safe transport of animals, but technology may put pet owners more at ease.
Technology company Unisys has developed a new way for pet owners to track and even keep in touch with their furry family members when flying. The new Digi-Pet system, unveiled during the Cargo World Congress of the International Air Transport Association (IATA) in Dallas last week, uses sensors and the Internet of Things (IoT) to keep animals safe.